Privacy Policy

Effective Date: 01/09/2025
Last Updated:   01/09/2025

Abbey Electrics Ltd is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, use our services, or contact us.

The data controller responsible for your personal data is:

Abbey Electrics Ltd
24 Countess Close, Harefield, Uxbridge, Middlesex, UB9 6DL

Email: info@abbeyelectrics.com
Phone: 01895 822599

We may collect the following categories of personal data:

• Identity Data – your full name, company name (if applicable).
• Contact Data – your address, phone number, and email address.
• Service Data – details of the services you request, worksite information, quotes, and project details.
• Financial Data – payment information (handled securely via third-party providers).
• Technical Data – IP address, browser type, operating system, and usage data through cookies or analytics tools.
• Communication Data – emails, contact forms, and phone correspondence.

We process your data under the following legal bases:

• Contractual Necessity – to provide services or prepare quotations.
• Legal Obligation – for tax, accounting, or regulatory compliance.
• Legitimate Interests – to improve services, prevent fraud, or respond to inquiries.
• Consent – for sending marketing communications (if applicable).

You can withdraw your consent at any time by contacting us.

We use your data to:

• Respond to inquiries and provide services.
• Schedule and manage appointments.
• Prepare quotes, invoices, and service agreements.
• Maintain internal records and comply with legal obligations.
• Improve our website and customer service.
• Send marketing communications (only with your consent).

We do not sell or rent your personal data.

We may share your data with:

• Trusted third-party service providers (e.g., IT support, payment processors, CRM providers).
• Professional advisors (e.g., accountants, legal consultants).
• Government or regulatory authorities when legally required.

If data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or data adequacy decisions by the EU Commission.

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal, tax, or regulatory requirements.

Typically, service and financial data is retained for 6 years, unless a longer period is required by law.

Under the GDPR, you have the following rights:

• Right to Access – obtain a copy of your personal data.
• Right to Rectification – correct incomplete or inaccurate data.
• Right to Erasure – request deletion of your data in certain circumstances.
• Right to Restrict Processing – limit the use of your data.
• Right to Data Portability – receive your data in a structured, commonly used format.
• Right to Object – object to processing based on legitimate interests or for direct marketing.
• Right to Lodge a Complaint – with your national data protection authority.

To exercise any of these rights, contact us at info@abbeyelectrics.com

You also have the right to lodge a complaint with your local data protection authority. A list of EU data protection authorities is available here.

We use cookies and similar technologies for functionality, analytics, and to improve user experience. You can control cookies through your browser settings or via our website's cookie banner.

For more details, see our [Cookie Policy] (if available).

We implement appropriate technical and organizational measures to secure your personal data, including encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure.

We may update this policy from time to time to reflect legal or operational changes. The revised policy will be posted on our website with the effective date.

For questions about this Privacy Policy or your data, please contact:

Abbey Electrics Ltd
24 Countess Close, Harefield, Uxbridge, Middlesex, UB9 6DL

Email: info@abbeyelectrics.com
Phone: 01895 822599